FAQ
Questions & Answers
What are your store hours?
Our store is an online store, it works 24/7!
How to pay on the website?
To make a purchase on the website, you can select an item from the store, go to the shopping basket button located on the page on the top right and make a purchase
What payment methods do you accept?
We accept all types of payment.
what is the shipping cost?
We have no shipping costs! All shipping is free
Can I get a discount for bulk purchases?
To receive a discount on large quantities, please contact us by phone for a quote
Do you offer gift cards?
Yes, we offer gift cards in different amounts so that you can ensure that your friends and family are pampered with the items that speak to them!
Do you need to register to place an order on the website?
To make a purchase on the website, you don't need to register, just choose the requested item and place an order
Can I subscribe to your newsletter for updates and deals?
Yes, if you want to be updated to find out what's new, to hear about interesting promotions, to register for our club and you will be able to know all the innovations and promotions!
Do you offer a return or exchange policy?
Yes, we have a 30 day return policy for any products you would like to return. Please see our return policy which can be access at the top or bottom of our site for more information and the specific details. You can also contact us for any questions you may have!
How can I know if there is a restock?
To know when a product will be back in stock, you can register with us with your email and receive all the updates and innovations we have on the site
Do you have a size guide?
Many of our products include a size guide on the listing page. If one is not available, please contact our customer service team so we can help you find the correct size for your measurements.
Do you carry plus size or extended size options?
Although we do not offer plus size or extended size options directly on our website, since many of our pieces are made to order, we do offer the option to special order any item with dimensions that do not exist on our website. Please contact our customer service team for more information.
Are there any specials or ongoing promotions?
Our website is constantly being updated with new promotions. Register with us by email to receive all the information first!
Can I return items purchased on sale?
Unfortunately due to the nature of the items, any items marked on sale cannot be returned. In addition, gift cards cannot be returned. Nonetheless, if you have any questions, please reach out to our customer service team for more information about any product and we will do our best to help come to a solution!
With I didn't like how I return the product?
To return a product you did not like, you can contact our customer service and you will receive a refund for the product
What should I do if I receive a damaged item?
If you receive a product damaged or incorrect in any way, including torn items, wrong color or wrong size, please contact our customer service team and they will immediately help rectify the issue.